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Using Clippings With Zendesk and Other Web Apps That Use CKEditor

If you're using Clippings in a website or web app that uses CKEditor for HTML editing, you may encounter some issues when pasting a clipping. Zendesk is known to be affected.

Symptoms

• When pasting a clipping containing line breaks, the line breaks are lost and a "@" symbol is inserted in their place.
• A clipping that contains HTML tags is not pasted at all.

These issues are not occurring with other HTML editors such as TinyMCE, or that found in Gmail, Outlook.com or Yahoo! Mail.

Workarounds

If you experience any of the above symptoms, try one of the following workarounds:

• If the HTML editor has an option available to switch to HTML source view, select that option, and then paste the clipping into the HTML source editor. You'll still need to add the <br> tag where line breaks are desired.
• Open Clippings Manager, select all the text in the clipping you want to paste into the website or web app that uses CKEditor, and then paste into the HTML editor using CTRL+V (Command+V on macOS), or by right-clicking and selecting Paste from the context menu, not from the Clippings menu. NOTE: If your clipping contains any HTML tags, the HTML formatting won't be applied.
• After pasting a clipping containing line breaks, find any occurrences of the "@" symbol that may appear, delete them and press ENTER to insert a line break.

Status

This bug is currently unresolved, and has been raised with the maintainers of CKEditor (see GitHub issue).

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